Frequently Asked Questions

Everything you need to know about powering your home efficiently.

How do I track my order?

Once your order has shipped, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy for smart home devices?

We offer a 30-day return policy on all hardware. Items must be in their original packaging and in like-new condition to qualify for a full refund.

Do the energy monitors require professional installation?

While many of our products are DIY-friendly, we recommend hiring a licensed electrician for any devices that require installation inside your main electrical panel.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Is there a warranty on Emporia Energy products?

Yes, all Emporia Energy hardware comes with a standard one-year limited warranty that covers defects in materials and workmanship under normal use.

Do you ship internationally?

Currently, we ship to the United States and Canada. Shipping rates and delivery times vary based on your location and the selected shipping method at checkout.