Returns & Exchanges

At Emporia Energy, we stand behind our smart home energy solutions and offer a 30-day satisfaction guarantee to ensure you have the best experience managing your home's efficiency. If you are not completely satisfied with your purchase, you can return your hardware in its original condition for a full refund.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal or contact our support team to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

• 2.
  Prepare the Package

  Securely pack the device, including all original sensors, antennas, and wiring harnesses, to prevent damage during transit.

• 3.
  Ship the Hardware

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned electronics, we will process your refund to the original payment method within 5 to 7 business days.